-Plans and directs registration, patient insurance, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.

-Manages the business office within the established budget, including annual planning, and develops monthly status reports.

-Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner.

-Establishes and implements a system for the collection of delinquent accounts ensuring third-party payers are contacted.

-Establishes and recommends credit and collection policies. Makes recommendations for improvement.

-Maintains contacts with medical records and other departments to obtain and analyze additional patient information to document and process billings.

-Develops and oversees business systems and coordinates with information technology to ensure timely and accurate implementation.

Knowledge:

1.Knowledge of business management and basic accounting principles to direct the business office.

2.Knowledge of medical terminology.

3.Knowledge of policies and procedures to accurately answer questions from internal and external customers.

4.Broad-based knowledge of relevant insurance regulations and familiarity with the Health Insurance Portability and Accountability Act.

Skills:

1.Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.

2.Skill in listening, team building and stress management.

3.Skill in developing, implementing, and administering budgets.

Abilities:

1.Ability to effectively communicate in writing, over the telephone, and in person with office staff and insurance representatives.

2.Ability to recognize, analyze, evaluate, solve problems, and correct errors.

3.Ability to maintain a high level of accuracy in preparing and entering financial information.

4.Ability to conceptualize work flow, develop plans, and implement appropriate actions.

5.Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Education: Bachelor's degree, preferably in business administration or related field. Required healthcare experience.

-Interacts with clinic management staff in developing the strategic plan and its financial planning component.

-Oversees and directs budgeting, audit, tax, accounting, purchasing, long-range forecasting, and 401k audits for the organization.

-Evaluates the organization's financial position and issues periodic reports on the organization's financial stability, liquidity, and growth.

-Develops and implements financial policies, creates, researches and develops innovative advances for the ongoing financial stability of the corporation.

-Assures implementation of internal controls and generally accepted accounting procedures accounting.

-Supervises the analysis of costs and makes rate recommendations to ensure appropriate income/cash flow.

-Prepares annual budget and grant budgets.

-Oversees and directs the preparation and issuance of the organization's annual tax and other reports.

-Prepares financial and statistical reports required by the CEO, Board of Directors, Senior Management Team, and State/Federal regulations and program requirements.

-Oversees the recruitment, supervision, training, and evaluation of the Finance department staff.

-Performs other duties as assigned.

Knowledge:

1.Knowledge of the principles of financial management sufficient to direct professional staff and coordinate all aspects involved with fiscal requirements.

2.Knowledge of clinic financial and budgetary practices to develop annual budget, analyze financial data and patterns, and prepare financial statements.

3.Knowledge of clinic's strategic business objectives and employee performance objectives.

4.Knowledge of the competitive managed care marketplace and he integrated healthcare delivery network.

5.Knowledge of governmental and health care fiscal regulations and reporting requirements.

Skills:

1.Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve objectives.

2.Skill in evaluating operations as they relate to policies, goals and objectives, costs, and rate levels.

3.Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.

4.Skill in identifying, analyzing and resolving accounting and financial problems.

Abilities:

1.Ability to analyze financial results from operations; complete financial and cash flow forecasts.

2.Ability to negotiate managed care and all third party payer contracts.

3.Ability to delegate responsibility and authority to staff.

4.Ability to effectively present information one-on-one and in small groups to employees, patients and the public.

5.Ability to communicate effectively and clearly with people from diverse backgrounds.

6.Ability to competently use Microsoft Office, including Word, PowerPoint. Mastery of Excel, Quickbooks and appropriate practice management software.

Education: Master's degree in business administration, accounting, finance or equivalent experience.

Experience: Eight to ten years of experience in financial/accounting management. Experience in health care financial management strongly preferred. CPA preferred, but not required.

Principal Duties and Responsibilities:

Schedule appointments for patients.

o Answer the telephone promptly and in a professional manner.

o Obtain and enter accurate demographic information into AllScripts (address, telephone number, name of insurance or self-pay status).

o Schedule appointment accurately and review appointment date, time, location, and provider name with caller.

o Inform patient of items to bring to appointment (including insurance card, medications, office visit fees).

o Remind patient to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

o Remind patient of cancellation/no-show policy.

o Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

Act as a liaison for the patients and the Health Center:

o Transfer calls to the appropriate staff member

o Use sound judgment in handling calls, especially with upset patients.

o Understand when to escalate calls to physicians/supervisor/triage nurse.

Service patients

o Make reminder calls as requested.

o Make calls to reschedule appointments when necessary.

o Provide assistance with mailings and other projects as call volume permits.

Other reasonably related duties as assigned by supervisor or manager.

Qualifications:

- Ability to handle confidential and sensitive information.

- Ability to communicate effectively on the telephone.

- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

- Ability to handle a "call center" environment: work quickly and multi-task.

- Ability to exercise good judgment to handle calls appropriately.

- Ability to demonstrate good customer service.

Associate's Degree or related healthcare certification required.

1-3 years preferred of experience in customer service and/or related clinical environment; working knowledge of medical terminology

Job Type: Full-time

We are seeking a friendly, compassionate, and organized medical receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office and provide assistance to our patients and other visitors.

You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Duties and Responsibilities

-Greet patients, vendors, pharmaceutical representatives, and other visitors to our medical office

-Answer patient questions and provide assistance and directions when necessary

-Obtain and enter accurate demographic information (address, telephone number, name of insurance or self-pay status).

-Collect payments towards copays, deductibles and balances

-Schedule appointment accurately and review appointment date, time, location, and provider name with caller.

-Answer the telephone promptly and in a professional manner.

-Ensure that the waiting room environment remains clean and welcoming

-Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner

Requirements and Qualifications

-Associate's Degree or related healthcare certification required.

-1+ years of experience in customer service and/or related clinical environment

-Friendly and compassionate disposition

-Excellent organizational and time management skills

-Strong interpersonal communication skills

-Ability to work independently or as part of a team

-Dedication to maintaining confidentiality of all patient records

-Must be able to operate basic office equipment- fax, copier, etc

-Must be good with computers and able to work with multiple programs

Job Type: Full-time